About Us

our approach

Pelvic health is often a very personal and somewhat intimate area to discuss.

 

At Riverina Pelvic Health, we recognise this and treat each patient with respect and dignity.  We take the time to build a therapeutic relationship based on trust and compassion. We believe it is important to listen to each individual patient’s story, understand their goals and work with them to develop a comprehensive assessment and treatment plan.

what to expect

we listen

To your story. To your symptoms, your history, your individual circumstances. To your goals and aims of treatment. 

 

We will ask you questions along the way to enable us to better understand, and to gather all the information we need. 

we assess

We will take the time to comprehensively assess your symptoms. This will often include physical assessments but may also involve you completing questionnaires and/or diaries. This enables us to collect all the information as we need to fully understand your condition, and to develop an individualised treatment plan.

we educate

We believe it is important for you to have all the information you need to understand your body, your assessment and your treatment plan. We take the time to teach you what is going on, what you can do yourself, how we can help and how your treatment is expected to work.

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we treat

Your treatment may involve manual therapy, targeted exercise programs, bladder/bowel training techniques, relaxation techniques, lifestyle advice and/or a range of other treatment options. 

 

Depending on your condition, we may recommend specific equipment to assist your recovery.

we recognise

We recognise that pelvic health is often multifactorial, and we will take the time to recognise any factors that may need input from other health professionals.

 

 We will discuss this with you and refer you on as needed.  We often work alongside doctors, dieticians, psychologists, sex therapists and other members of the healthcare team. We recognise that we may be your first point of call, but we also often hear that these symptoms have been brushed off by others in the past. We are passionate about ensuring this doesn’t happen again and will work closely with you until your goals have been met. We take real pride in you trusting us with your health, and we strive to achieve the highest standard of care for you.

 

If we can’t help, we will access our networks to find you someone who can.

our team

Jenna Mooney

Director and Pelvic Floor Physiotherapist

Bachelor of Physiotherapy – Charles Sturt University

Graduate Certificate in Physiotherapy (Pelvic Floor) – University of Melbourne

Graduate Certificate in Physiotherapy (Exercise and Women’s Health) – University of Melbourne

Masters of Physiotherapy (Pelvic Health) – Currently completing through the University of Melbourne

Professional Certificate in Conservative Management of Pelvic Organ Prolapse – Currently completing through UniSA

Jenna is a Riverina local.  She grew up on a farm in Coleambally and completed her undergraduate Physiotherapy degree in Albury.  As a junior physio, Jenna worked at Wagga Wagga Base Hospital, before her husband’s career took her to Swan Hill, where she worked in a private physiotherapy practice before gaining the role of Chief Physiotherapist at the local hospital.  In this role, Jenna had the opportunity to train and provide pelvic floor physiotherapy services to a busy specialist continence clinic.  She has worked exclusively in pelvic health physiotherapy since.  She has also worked in pelvic health physiotherapy roles at a dedicated pelvic health clinic in Geelong, and here, in Wagga, at Active Physiotherapy.

 

Jenna is passionate about all areas of pelvic health.  She has completed two post graduate qualifications through The University of Melbourne and is currently completing her Masters of Physiotherapy (Pelvic Health), alongside a professional certificate in prolapse and pessary management.  She has also attended various other courses in this area. She believes it is an incredibly rewarding area to work in, and an area that is not spoken widely enough about.  She prides herself on her ability to listen to, understand and educate her patients, and loves working with them to help achieve their goals.  She puts a real focus on helping them through these often-personal issues with compassion and understanding. 

 

Jenna is a mum of 2 young boys, and personally understands the impacts of pregnancy and motherhood on our body.  She is passionate about helping women remain active and pain-free throughout pregnancy, alongside promoting safe recovery and return to exercise following birth.  She has extensive experience in treating a wide range of women’s and men’s pelvic health conditions, including bladder, bowel, pelvic pain, prolapse and surgical presentations, and realises the significant impact these conditions can have on a person’s quality of life. 

 

Jenna is a proud member of the Australian Physiotherapy Association, and the Continence Foundation of Australia.

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your visit

your first visit

We look forward to welcoming you into our beautiful space located within Central Wagga Medical Clinic.

 

We will email you some forms to fill out prior to your appointment, but if you have trouble accessing these, please arrive a few minutes early so you can complete them at the clinic. 

 

Please bring any relevant referrals or documents you have relating to your condition.  It is also useful to bring a list of your medical history and any regular medications.

pregnancy appointments

If you are seeing us regarding pain or general advice in pregnancy, please allow 45 minutes for your first appointment. This will involve a comprehensive assessment of your presenting symptoms, education and treatment.  

 

If you are seeing us for pelvic floor specific conditions (incontinence, prolapse, pain) please book for a pelvic health appointment (we allow an hour for this).

 

Review appointments may be 30 or 45 minutes in duration depending on the complexity of your symptoms, and how many areas we are treating.

We recommend a 45minute appointment in the last 4-6 weeks of your pregnancy to discuss birth preparation, postpartum recovery and pelvic floor specific information.

postpartum appointments

Please allow 60 minutes for your initial postpartum appointment. This enables us to take a comprehensive history, discuss your birth, symptoms and complete a thorough assessment.  We will assess your pelvic floor and abdominal muscles and provide you with a targeted rehab program to get you back doing all the things you love! This appointment often involves a vaginal examination (see under pelvic health). No special preparation is required for these appointments.

 

We recommend this appointment be scheduled for approximately 6 weeks post the birth of your baby. However, we strongly encourage you to book in sooner if you are in pain, are experiencing incontinence or sustained a 3rd or 4thdegree tear – please do not hesitate to reach out to us if you are unsure when is the best time to book.

 

Your postpartum follow up appointments will either be 30 or 45 minutes, depending on your need.

Pelvic Health Appointments

Please allow up to 60 minutes for your initial appointment. This enables us to take a comprehensive history and assessment, and to develop a treatment plan. 

 

Your follow-up appointment length will be chosen based upon the complexity of your condition, how many areas we are treating, and your treatment plan. We will discuss this with you at each appointment; most will be 30 or 45 minutes in duration.

 

Real Time Ultrasound

We may use real time ultrasound equipment to assess your abdominal and pelvic floor muscle function. For this, it is ideal to come with a comfortably full bladder. We understand it is difficult to do this if you are experiencing urinary incontinence – if the thought of this worries you please do not stress; we can explore this assessment option at subsequent appointments if needed.  

 

For women

Your appointment may involve a vaginal examination to comprehensively assess your pelvic floor and assess you for conditions such as pelvic organ prolapse. This enables us to gain the highest level of information that we can, to target your treatment specifically to you. We have undergone extensive university level training in this area and are highly skilled and experienced. However, there are alternative assessments if you prefer. We will take the time to explain these assessments thoroughly to you and will work with you in choosing the assessment you are most comfortable with. No special preparation is required, and you are most welcome to use our toilet prior.

 

For men

Most appointments involve a pelvic floor examination, which may be completed via ultrasound, observation and/or palpation (using our hands to feel your muscle contraction). These assessments give us the highest level of information regarding your pelvic floor function. We will take the time to explain these assessments thoroughly to you and work with you to choose the assessment you are most comfortable with.  We have undergone university level training in this area and are highly skilled and experienced. No special preparation is required, and you are most welcome to use our toilet prior.

your privacy & confidentiality

Riverina Pelvic Health is committed to protecting your privacy.  We comply with the Australian Privacy Principles as per the Commonwealth Privacy Act (1988).

Please see our Collection of Information Statement and Privacy Policy for information on what information we collect, why we collect it, how we store it and the other ways in which we protect your privacy.

your feedback

We strive to achieve a high standard of care in all that we do and welcome your feedback regarding your experience with us.

Please forward any feedback to hello@riverinapelvichealth.com.au.

faq's

Do I need a referral to see you?

No, you do not need a referral. However, if you have undergone a recent procedure, or have had management under a specialist (i.e. a urologist or gynaecologist) it is really helpful for us to have some information from your doctor regarding this.

 

If you are DVA or eligible to claim under Medicare (EPC), we will need a GP referral to our clinic.

What do I need to bring?

Please bring any relevant referrals or medical documents you have relating to your condition. It is also useful to bring a list of your medical history and any regular medications.

What do I need to wear?

It is easiest if you wear comfortable clothing that allows you to move, however it is not necessary. We use towels and drapes to keep you comfortable if required.

What payment methods do you take?

We can claim your private health insurance rebate on the spot, meaning you only pay the gap. Similarly, if you have a Medicare referral, we can process your rebate at the time of payment. Payment at the time of consultation is required. We do not accept cash payments.

Do I have to have a vaginal assessment?

Definitely not! Whilst a vaginal assessment is highly beneficial in providing us with lots of information, it is not vital to your recovery and it is completely your choice. We will discuss the benefits and indications for this with you at each appointment, but there are many other assessment options if you prefer not to have an internal assessment done.

I have my period, should I cancel my appointment?

We see women at all stages of life and at all times of their menstrual cycle. It is beneficial to come even if you have your period; we can assess you in whatever way you feel most comfortable. 

Can I bring my baby/children?

Babies and young children are welcome to come to your appointment with you. However, from experience, we do find that patients are better able to focus and get more out of their appointment if they come alone (or bring a support person to care for their child). We therefore encourage you to do this if you can! It is always a good excuse to have a solo walk, a coffee or some rare alone time afterwards!

What if I need to cancel my appointment?

In order to achieve the best outcomes, we do encourage you to keep your appointments wherever possible. However, we do understand that occasionally situations arise that make attendance difficult. If this happens, please give us as much notice as possible as we often have a waitlist for appointments. We encourage you to rebook your appointment at the time of cancellation as it can otherwise become difficult to get back in in a timely manner.

 

Please note, there is a 50% cancellation fee payable for missed appointments, or if you give us less than 24 hours notice.